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    Consulting

    We work in close collaboration with asset managers, architects, brokers, design offices... to program differentiating spaces and service programs. Our intervention covers the creation of tailor-made operational and business models, which can be applied to a single asset or a diverse portfolio.
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    Strategic Planning

    • Benchmark & Positioning
    • Client’s Service Branding & Marketing
    • Design of proprietary service offer
    • Space Allocation
    • Scope of services per asset type
    • Assessment of existing MSAs, service contracts or leases and streamlining
    • Choice of operating model


    Business Model

    • Based on chosen operating model
    • Capex / Opex per service level
    • Sourcing of preferred service providers
    • Framework contract negotiations with service providers or estimate of costs associated with developing proprietary
      service offer
    • Budgeting Services
    • Definition of KPIs and impact on ESG / sustainability goals (labels and certifications)
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    Operations

    Our comprehensive operational solutions include staffing services that ensure every aspect of your property is expertly managed.

    From concierge services to community events, we guarantee exceptional service, ensuring every tenant enjoys a superior living and working environment.

    In-house Service Program Setup and Management

    For clients preferring complete control, THE office B.I. will establish and manage all required infrastructure in-house, coordinating directly with your team for seamless service delivery.

    Customized Hybrid Solutions

    THE office B.I. designs hybrid service solutions tailored to your specific needs, managing most services directly while integrating specialized providers for areas beyond our core expertise.

    Service Provider Identification and Contract Management

    For clients opting to outsource, THE office B.I. sources and secures the best service providers available, crafting and overseeing customized business models and contracts on your behalf.

    Technology

    We integrate the latest in smart technology to streamline building operations and enhance tenant interactions.

    Our web platform and mobile app provide seamless access to a full suite of on-demand services, including concierge, wellbeing, fitness, event and spacebooking capabilities, as well as essential building information.

    This intuitive interface allows for effortless interaction with all amenities and services.

    Designed for maximum flexibility, our app can be white-labeled and fully managed end-to-end for each client building, ensuring a consistent brand experience.
    It is fully customizable to meet the specific needs of each client.
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